MAKSHY MILLINERY

Return Policy

Ready-to-Wear Items
You’re welcome to request a refund or exchange within 14 days of receiving your order. Please contact me first, and return the unused item in its original condition via recorded delivery for peace of mind.

Made-to-Order Items
Each personalised hat is made to order, which means I dedicate time and care to crafting it just for you. Because of this, I’m unable to offer refunds on these items. That said, if there’s any issue with your order, please don’t hesitate to contact me—I’ll always do my best to help.

If your item arrives damaged or something doesn’t feel right, please get in touch by sending me an email or a direct message on my Instagram page. I’ll be happy to find a solution—whether that’s a replacement, repair, or refund. Your satisfaction matters, and I want your experience with Makshy to be a positive one.

Thank you for supporting handmade craftsmanship. I hope your new hat brings you joy for a long time to come.