Return Policy

Ready-to-Wear Items

You’re welcome to request a refund or exchange within 14 days of receiving your order. Items must be unused, unworn, and returned in their original condition. Please contact me first, and send returns via recorded delivery for peace of mind.

Made-to-Order Items

Each personalised hat is crafted to order with time and care, so I’m unable to offer refunds on these pieces. If there’s ever an issue with your order, please reach out—I’ll work with you to find a solution.

If your item arrives damaged or something feels off, email me or send a direct message on Instagram . I’ll arrange a replacement or repair as needed. Your satisfaction truly matters, and I want your experience with Makshy to be a positive one.

Thank you for supporting handmade craftsmanship. I hope your new hat brings you joy for years to come.