Privacy Policy

This policy explains how your personal data is collected, used, and protected when you visit makshy.co.uk or make a purchase from Makshy.

Makshy is operated by Makoto Kushida, a sole trader based in London, UK. For any questions about this policy or your personal data, please contact ask.makshy@gmail.com.

Data Collected

Contact and order information: name, email address, billing address, delivery address, and payment-related information when you place an order.

Mailing list information: your email address if you subscribe to Makshy updates.

Browsing data: pages viewed, time on site, device type, and interactions collected through Squarespace analytics and, where consent is given, the Meta Pixel.

How Data Is Used

To process and fulfil orders, including sending order confirmations and dispatch updates.

To respond to enquiries and provide customer support.

To send marketing emails where you have subscribed, with the option to unsubscribe at any time.

To understand how visitors use the site and improve the website and shopping experience.

To show relevant advertising on Facebook and Instagram where consent has been given for the Meta Pixel.

Legal Basis

Contract: processing your data to fulfil orders and provide purchased goods or requested services.

Consent: sending marketing emails and using non-essential cookies or tracking tools such as the Meta Pixel.

Legitimate interests: understanding site usage, improving the website, and operating the business effectively where those interests do not override your rights.

Cookies

This site uses cookies. Essential cookies are necessary for the website to function and are set automatically. Non-essential cookies, including analytics and the Meta Pixel, are only used where you have given consent. You can manage your cookie preferences at any time through the cookie banner or cookie settings available on the site.

Data Sharing

Personal data is shared only where necessary to operate the business and fulfil orders.

Squarespace: website hosting, e-commerce, and certain analytics functions.

Payment providers: to process transactions securely.

Shipping carriers: name, address, and any necessary delivery details required to dispatch your order.

Meta (Facebook/Instagram): advertising and measurement services where the Meta Pixel is used with your consent.

Personal data is never sold.

International Transfers

Some service providers used by Makshy, including Squarespace, payment processors, Meta, and delivery providers, may store or process personal data outside the UK. Where this happens, steps are taken to ensure your data is handled with appropriate safeguards in line with applicable data protection law.

Data Retention

Order and customer records are kept for up to 7 years where required for tax, accounting, and legal purposes. Mailing list data is kept until you unsubscribe. Cookie and tracking data may be retained according to the policies of the relevant service providers.

Your Rights

Under UK data protection law, you may have the right to:

Access the personal data held about you.

Request correction of inaccurate or incomplete data.

Request deletion of your data where there is no legal reason to keep it.

Object to processing for direct marketing purposes.

Request restriction of certain processing.

Request a copy of your data in a portable format where applicable.

Withdraw consent for marketing or non-essential cookies at any time.

Contact and Complaints

If you have any questions about this policy or would like to exercise your rights, please get in touch. You also have the right to make a complaint to the UK Information Commissioner's Office (ICO) at ico.org.uk.